Virtual Meeting FAQs

How to I access on-demand recordings for the Annual Courses?

Course recordings will be available to view upon the close of the Annual Meeting on Sunday, February 14 through Sunday, March 7. Registration for the live course is required to view the recording.

To view a course recording:

  • Log in to the ACNS Annual Meeting & Courses Virtual Platform;
  • Locate the course on the Agenda tab on the day and time it was originally scheduled;
  • Click on the blue "Watch Recording" button;
  • Scroll down just below the session agenda to find the video;
  • Click the white play button in the middle of the orange/yellow screen.

We do apologize, but access to course recordings will not be extended past Sunday, March 7.

Annual Meeting scientific program sessions (February 12-14) will not be recorded and will only be available live.

How to I access slides from the Annual Courses?

Delegates who registered for any of the Annual Courses will receive on email on Monday, February 15 with instructions to download course slides. Course slides will be available for download February 15-21, 2021.

Presentation slides are not available for the Annual Meeting scientific program sessions.

How do I access the Annual Meeting & Courses Virtual Platform?

  • Attendees who registered before February 3, 2021 will receive an email(s) on February 3 with a link to launch and preview the virtual platform.
  • Attendees who register after February 3 will receive that email within 10 minutes of completion of their registration.

The emails will come from Markey's Virtual Platform ( and contains a unique ticket number that you will need to login.

Save the ticket number(s) listed in the registration email(s) you received. It will be used to log into the event platform.

  1. Click the link to the virtual platform in the email referenced above;
  2. If you are not automatically logged in, visit the Agenda page, and locate the "LOGIN" button in the top right corner. From there:
    1. Enter the email address you registered with into the field on the left side of the pop out window. After submitting your information, you will receive an email from Markey's Virtual Platform ( to confirm your email and authenticate your device....OR
    2. Enter the email address you registered with and your ticket number into the field on the right side of the pop out window.

Only one device per attendee can be activated at a time. If you would like to activate a new device, you will have to log in again using one of the methods outlined above.

Why did I receive multiple log-in emails?

Each course and the Annual Meeting have a unique ticket number. You may receive multiple emails, depending on the components of the meeting for which you have registered. For instance, if you registered for the Annual Meeting and two (2) courses, you will receive three (3) emails with three (3) unique ticket numbers.

Even if you have multiple ticket numbers and received multiple emails, you only need to log in once! The virtual platform will recognize all the tickets associated with your email address and they will appear under the ticket icon at the top right of the Agenda tab. If you have a large number of tickets, please be patient, as it may take the site a moment to fully load.

We do apologize for any confusion caused by the multiple ticket emails.

What's a ticket anyway?

Tickets are what allow you to view the Annual Courses and Annual Meeting sessions.

Courses/sessions for which you have a ticket will have a blue "Broadcast" button that will be clickable 2 minutes prior to the start of the session. If you are not registered for a course, you will not have a ticket for that course and will not be able to click the blue "Broadcast" button.

The Annual Meeting ticket grants access to all sessions from Friday, February 12 through Sunday, February 14.

What do I do if I didn't receive the access email?

  1. Be sure you are checking the email address you used when registering.
  2. Check your Junk/Spam folder for messages from
  3. Visit the Help Desk page of the virtual platform to submit a ticket to technical support.

Alternately, you can try logging in to the platform using the method #1 above under "How Do I Access the Virtual Meeting Platform:"

  1. Click the Help Desk page link above,
  2. Then click the Agenda tab on the top navigation bar;
  3. Then click the "Log In" button on the upper right portion of the page;
  4. Enter your e-mail address, then check your email for an authentication message from

What browser should I use?

The event website is compatible with Chrome and Firefox web browsers. Other browsers, like Safari or Internet Explorer, may not allow you to log in or join sessions.

I want to listen to the sessions available in Spanish. Do I need to do anything differently?

Select Annual Meeting sessions will be presented with Spanish language translation available. To listen to these sessions in Spanish, select the version of the session from the agenda marked "Spanish."

Also, be sure that your device is running Zoom version 4.5.0 or later. The language translation function is not available on earlier versions of Zoom.

Can I make changes to my registration?

Yes, visit the Registration page on the ACNS website to add or change course registrations or to add the Annual Meeting to your registration. Login using the email address/account credentials you used to make your original registration in order to modify that registration and not create a new account.

Registration cancellations, however, are no longer accepted after January 26, 2021.


For any other issues, visit the Help Desk page of the virtual platform to submit a ticket to our technical support.


Last updated: March 1, 2021